S. Liessi
EV Friendly... yes, they are
I recently had a discussion with Ken Hendricks of EV Friendly and ARA. Here is the result of this discussion.
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S. Liessi
- May 19, 2023
- 1 min
GPR Getti' jiggy with it
Recently did a session on Glue Pull Repair with Media Matters. Have a listen
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S. Liessi
- Feb 13, 2023
- 1 min
Mandatories
It is mandatory that you watch this clip on mandatories Cool tunes to go with your newfound insight.
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S. Liessi
- Feb 10, 2023
- 1 min
Enslaved By KPIs
Voice-over of my 2023 Toronto CCIF presentation. Be prepared; it is a bumpy ride.
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S. Liessi
- Jan 2, 2023
- 0 min
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S. Liessi
- Oct 24, 2022
- 1 min
CCIF Vancouver 2022
A web edition for those that were unable to attend.
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S. Liessi
- Oct 17, 2022
- 5 min
The Oxymoron of Artificial Intelligence (AI)
As my mom would say, “think before you do.” (previously published in CRM Dec 2021) The Christmas season will soon be upon us, a time for...
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S. Liessi
- Oct 22, 2021
- 4 min
Reading Comprehension "101"
Time flies when you are having fun, or under pressure, you choose. I have been in this industry for 39 years, much of it is a blur. When...
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S. Liessi
- Aug 9, 2021
- 5 min
The Art of Delayed Gratification
Refinishing the Automobile with Pride Way back when during a time where people paid with cheques and wrote letters of correspondence on...
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S. Liessi
- Nov 26, 2020
- 4 min
General Motors: Builds, Sells, and Services Vehicles.
General Motors is not an insurance company. It would appear, that all our troubles are over, finally an alternative option to automobile...
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S. Liessi
- Sep 10, 2020
- 4 min
How Having the Right Partner is Paramount.
Being a partner is not a party… Looking back on my two previous posts there has been a theme, customer service, paired with incompetency....
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S. Liessi
- Aug 27, 2020
- 5 min
CSI... Customer Service Incompetency (strong as ever)
Thinking…. there is no “APP” for that * trigger warning, I use the word 'stupid' As my mother would say on many occasions “you’re not...
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S. Liessi
- Aug 13, 2020
- 5 min
There is no ‘salvaging’ this claims experience. Enough with the claims of ‘Customer Service'
CSI= Customer Service Incompetency I spent 6 years as a high school teacher and one of (there are many) the most gratifying aspects of...
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S. Liessi
- Jul 27, 2020
- 5 min
Oh My... This is such a pain in my ADAS, that I can get paid for it!
It is 2020 and the buzz words in our industry are Covid and ADAS. I am not going to go down Covid road, so ADAS it is. If you are...
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S. Liessi
- Jul 20, 2020
- 1 min
Welcome to our world
This is Canadian Collision Specialist's first blog, welcome all. The reason I have begun this online venture is to bring some key...
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