I recently had a discussion with Ken Hendricks of EV Friendly and ARA. Here is the result of this discussion.

Recently did a session on Glue Pull Repair with Media Matters. Have a listen

It is mandatory that you watch this clip on mandatories Cool tunes to go with your newfound insight.

Voice-over of my 2023 Toronto CCIF presentation. Be prepared; it is a bumpy ride.

A web edition for those that were unable to attend.

As my mom would say, “think before you do.” (previously published in CRM Dec 2021) The Christmas season will soon be upon us, a time for...

Time flies when you are having fun, or under pressure, you choose. I have been in this industry for 39 years, much of it is a blur. When...

Refinishing the Automobile with Pride Way back when during a time where people paid with cheques and wrote letters of correspondence on...

General Motors is not an insurance company. It would appear, that all our troubles are over, finally an alternative option to automobile...

Being a partner is not a party… Looking back on my two previous posts there has been a theme, customer service, paired with incompetency....

Thinking…. there is no “APP” for that * trigger warning, I use the word 'stupid' As my mother would say on many occasions “you’re not...

CSI= Customer Service Incompetency I spent 6 years as a high school teacher and one of (there are many) the most gratifying aspects of...

It is 2020 and the buzz words in our industry are Covid and ADAS. I am not going to go down Covid road, so ADAS it is. If you are...

This is Canadian Collision Specialist's first blog, welcome all. The reason I have begun this online venture is to bring some key...